Return & Refund Policy

At VeriAsli, we want every customer to shop with confidence and clarity. We sell original electronics and home appliances, including new products, open-box products, and checked products with clearly stated conditions.

Return Window:
Customers may request a return within 7 days from the delivery date.

Return Conditions:
To be eligible for a return, the product must be:
- In the same condition as received
- Unused or not damaged by the customer
- Returned with all original accessories, manuals, packaging, and invoice if available
- Not missing any included parts or accessories

Open-Box Products:
Open-box products are original items with opened packaging. They may be unused or lightly handled. The condition of each product is clearly shown on the product page before purchase.
Open-box products can only be returned if they arrive damaged, defective, or not as described on the product page.

Non-Returnable Items:
The following items may not be eligible for return:
- Products damaged due to misuse
- Products missing original accessories or packaging
- Personal care products if opened or used, for hygiene reasons
- Baby care products if opened or used, for hygiene reasons
- Final sale items, if clearly marked as Final Sale

Damaged or Defective Products:
If your product arrives damaged or defective, please contact us within 24 hours of delivery with photos or videos showing the issue.

Refunds:
Once the returned item is received and inspected, we will notify you of the refund status. If approved, the refund will be processed using the original payment method or another agreed method.

Return Shipping:
Return shipping costs may apply unless the product arrived damaged, defective, or incorrect.

To request a return, please contact us:
Email: veriasli.official@gmail.com
Phone / WhatsApp: [Phone / WhatsApp number]