FAQ

FAQs — Frequently Asked Questions

Do open-box products function normally?

Yes, 100%. Every product is inspected and functionally tested before it reaches you. "Open-box" means the product's packaging has been opened, but its performance is perfect.

Why is the price lower than the market?

Because the cost of selling an open-box product is lower for us, and we pass those savings on to you. There's nothing hidden.

Is Cash on Delivery (COD) available?

Yes! You can pay cash to the delivery agent after you've checked the product.

Can I return the product if I don't like it?

Yes, within 7 days from the date of receipt. However, the product must be in the same condition as when you received it.

Where do you ship?

We ship to all governorates of Egypt. Delivery within 24–48 hours in Cairo and Giza, and 2–5 days for other governorates.

Is the warranty genuine?

Yes. A clear, written warranty from us — not empty words. Its duration depends on the product's condition. Refer to the warranty policy page for details.

Are the photos real or Stock Photos?

100% real photos of the actual product. The image you see is the product you will receive.